By opting into the Massage Heights SMS Program, you agree to receive text messages related to appointment reminders, service updates, promotional announcements (if applicable), account notifications, and customer support communications. Message frequency varies based on your interaction with our services.

Opt-Out Instructions

You may cancel the SMS service at any time.
To stop receiving messages, simply text “STOP” to the shortcode from which you are receiving messages.

After you send “STOP,” you will receive a confirmation message verifying you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from Massage Heights.

Rejoining Instructions

If you wish to rejoin the SMS program after opting out, sign up again through any of our enrollment methods (online booking, in-center sign-up, or keyword opt-in). Once reenrolled, you will begin receiving SMS messages again.

HELP Instructions

If you experience issues with the messaging program, reply “HELP” for more assistance.
You may also contact our support team directly at:

Support Email: [email protected]
Phone: +1 859-802-7591

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed, undelivered, or incomplete messages.

Message and Data Rates Disclaimer

Message and data rates may apply to messages sent to you from us and messages you send to us. Message frequency varies.
For questions about your text or data plan, contact your wireless provider.

Privacy Policy Link

For information on how we protect your data, please refer to our full Privacy Policy.

Compliance with Industry Standards

This SMS program is designed and operated in compliance with CTIA, TCPA, and all applicable messaging and privacy industry standards.

Legal Compliance Note

By opting into the Massage Heights SMS Program, you affirm that:

You are the authorized user of the mobile phone number provided, or you have the necessary consent from the authorized user.

You understand that your participation is voluntary.

You understand that texting STOP at any time ends all SMS communication until you opt in again.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the Text Message services.