Massage Heights (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you access or use our website, services, and communication programs, including SMS text messaging programs.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website, book services, or sign up for communication programs:

Personal Information: Name, email address, phone number, mailing address, appointment information, and related contact information.

Account Information: Login details if you create an account.

Payment Information: Billing details for purchasing services or gift cards.

Device & Usage Information: IP address, browser type, operating system, pages visited, and activity logs.

SMS Program Information: Mobile number, opt-in/opt-out status, and message preferences.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of Text Message services.

2. How We Use Your Information

We use collected information to:

Provide and manage requested services

Process bookings and payments

Improve website functionality and customer experience

Send appointment reminders, updates, and customer support messages

Provide SMS notifications when you opt into mobile programs

Comply with legal obligations

3. How We Handle Your Information

Massage Heights does not sell or distribute your personal information for marketing or promotional purposes. We only use information as needed to provide services you request.

We may allow subcontractors or service providers to access certain information strictly to support approved business functions such as:

Appointment management

Customer service

Technology & platform support

Payment processing

SMS message delivery (aggregators and SMS service providers)

These service providers may only use information as necessary to perform their duties for Massage Heights.

Required Disclaimer

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance website performance and user experience. You may adjust your browser settings to refuse cookies; however, some site features may not function properly without them.

5. SMS/Text Messaging Policy

When you opt into our SMS program:

You will receive appointment reminders, service updates, promotional content (if applicable), and customer service messages.

You may opt out at any time by replying “STOP.”

For help, reply “HELP” or contact customer service.

Text messaging originator opt-in data and consent is not shared with any parties other than SMS aggregators or providers used to deliver the messages.

6. Data Protection & Security

We use administrative, technical, and physical measures to protect your information against unauthorized access, alteration, or misuse.

Despite our efforts, no method of data transmission is fully secure. You provide information at your own risk.

7. Children’s Privacy

This website is not intended for individuals under 13 years of age. We do not knowingly collect data from children.

8. Your Rights and Choices

You may:

Update or correct your account information

Opt out of marketing emails using the unsubscribe link

Opt out of SMS messages by texting “STOP”

Request access to or deletion of your personal information (where permitted by law)

Submit requests through our contact information below.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be reflected by updating the “Effective Date” at the top of this page.

Your continued use of the website or services after updates indicates your acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy or would like to exercise your rights, contact us at:

Massage Heights
Email: [email protected]
Phone: +1 859-802-7591